Have questions about your membership, bookings, or the app? Reach us directly — we reply in minutes.
Frequently Asked Questions
FAQ
How do I cancel a booked class?
Go to "Bookings" in the app, tap the class, and select "Cancel." If the class is more than 2 hours away, your credit will be refunded automatically.
Do my credits expire?
No. Credits in your class pack do not expire as long as your account is active.
How do I enable auto-recharge?
In your Profile section, toggle on "Auto-recharge." Your pack will renew automatically when you run out of credits.
How do I delete my account?
Go to Profile → Delete my account. The process is immediate and permanent. Your transaction data is retained anonymously as required by law.
What payment methods are accepted?
We accept credit and debit cards via Mercado Pago. Card data is never stored on our servers.
Can I switch between monthly membership and class packs?
Yes — contact us on WhatsApp or at
hola@mitho.co and we'll switch your plan at the next billing cycle.